Website Terms and Conditions

LawReach Pty Ltd (ACN: 693 897 862) trading as LawReach AI ("LawReach AI", "we", "us", "our") operates the AI-powered legal information platform at lawreach.ai ("Platform").

LawReach AI is a trading name of LawReach Pty Ltd. LawReach Pty Ltd also operates a separate legal template store at lawreach.com.au under the LawReach brand, governed by separate terms and conditions.

LawReach AI is not a law firm. It does not provide legal advice and is not authorised to engage in legal practice under any applicable legal profession legislation in Australia.

By accessing or using the Platform, including the free Aware tier, you agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and any other policies published on the Platform. If you do not agree, you must not access or use the Platform.

By using the Platform or subscribing to any plan, you warrant that: (a) you are at least 18 years old and have the legal capacity to enter a legally binding contract; (b) if accessing the Platform on behalf of a business or organisation, you have authority to bind that entity to these Terms; (c) you have read, understood, and accepted these Terms; and (d) you will comply with these Terms. If you allow minor dependents to use our Services on devices you own or manage, you are responsible for their activity.

These Terms constitute the entire agreement between you and LawReach AI with respect to your use of the Platform and supersede all prior representations, agreements, or understandings, whether oral or written. No statement made in marketing materials, social media, onboarding communications, or elsewhere shall form part of these Terms unless expressly incorporated in writing.

These Terms apply to all users of the Platform, including free-tier (Aware) users, paid subscribers, and any person accessing the Platform on behalf of a business or organisation.

The Platform provides AI-generated general legal information to Australian small businesses ("Service"). The Service is not a substitute for legal advice from a qualified and practising Australian legal practitioner.

The AI functionality on the Platform is powered by a large language model. AI-generated responses are probabilistic, generated in real time, and based on generalised training data. They are not tailored legal advice. They may be inaccurate, incomplete, outdated, or inappropriate for your specific circumstances.

The law changes continuously. AI responses are not guaranteed to reflect recent legislative amendments, regulatory changes, court decisions, or jurisdictional variations. Legal requirements differ between Australian states and territories, and between industries.

LawReach AI expressly does not:

You expressly acknowledge that:

Nothing in these Terms is intended to limit the application of the Australian Consumer Law to the extent that it cannot be limited.

LawReach AI operates solely as a provider of AI-generated general legal information and related digital services.

LawReach AI does not: (a) provide personalised legal advice; (b) act as a legal practitioner for any user; (c) supervise or control how AI responses or information are used; or (d) guarantee any legal, commercial, or personal outcome arising from use of the Platform.

Users acknowledge that any reliance placed on AI-generated responses or any other information provided through the Platform is undertaken at their own risk and responsibility.

All content made available by LawReach AI, including on this Platform, social media platforms (including but not limited to Instagram, Facebook, LinkedIn, TikTok, and any other platform operated by or on behalf of LawReach AI), social media posts, captions, comments, reels, stories, videos, guides, webinars, podcasts, checklists, and any other materials or communications, is general information only. It does not constitute legal advice and does not create a lawyer-client relationship. You should consult a qualified lawyer for advice tailored to your circumstances.

Nothing posted, published, shared, or communicated by LawReach AI on any social media platform or digital channel constitutes legal advice, regardless of how it is framed or presented. LawReach AI's social media content is for general informational and educational purposes only.

The information provided through the Platform or any LawReach AI channel does not account for your specific needs, objectives, or circumstances and is not a substitute for professional legal, financial, or accounting advice.

Using the Platform does not make LawReach AI your lawyer. All AI-generated responses, guides, and resources are for informational and educational purposes only. While we strive to keep the Platform accurate and up to date, we do not guarantee responses are free from errors or suitable for your specific circumstances. LawReach AI does not review how responses are applied in practice.

Use of this Platform does not, under any circumstances, create a lawyer-client, solicitor-client, or any other professional relationship between you and LawReach AI, LawReach Pty Ltd, or any director, officer, employee, or contractor associated with either entity.

Communications with LawReach AI through the Platform, by email, or by any other means are not protected by legal professional privilege.

Nothing on this Platform or in any response generated by it constitutes the provision of legal services, the practice of law, or legal professional advice within the meaning of any legal profession legislation, legal practitioners act, or equivalent legislation in any Australian state or territory.

You must not represent to any third party that you have received legal advice from LawReach AI or that any response generated by the Platform constitutes legal advice.

To access paid subscription features on the Platform, you must create an account. By creating an account, you represent and warrant that:

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account, whether authorised by you or not.

You must not share your account credentials with any other person or allow any other person (including employees, contractors, or associates) to access the Platform using your account. Each subscription is for a single authorised individual user only. Allowing multiple individuals to access the Platform through a single account without written authorisation from LawReach AI constitutes a material breach of these Terms and may result in immediate termination without refund.

Multi-User and Team Access. If your business requires multiple users to access the Platform, each user must have their own separate account and subscription. Bulk, team, or business pricing arrangements may be available on application, contact us at support@lawreach.ai to discuss. LawReach AI reserves the right to monitor usage patterns and terminate accounts where we reasonably believe multiple individuals are accessing the Platform through a single account.

You must notify us immediately at support@lawreach.ai if you become aware of, or suspect, any unauthorised access to or use of your account.

We reserve the right to refuse registration, suspend, or terminate any account at our absolute discretion, including where we reasonably believe that the information provided during registration is false, misleading, or incomplete.

You must keep your account information current. If your business circumstances change materially (including changes to business structure, industry, or legal concerns), you should update your profile accordingly. LawReach AI is not responsible for inaccurate or outdated responses resulting from your failure to maintain accurate profile information.

The Platform offers the following subscription tiers, details of which are published at lawreach.ai/pricing:

All subscription fees are quoted in Australian dollars (AUD) and are inclusive of GST where applicable under the A New Tax System (Goods and Services Tax) Act 1999 (Cth). We will provide a tax invoice for all taxable supplies.

Subscriptions are billed in advance at the commencement of each billing period. By subscribing to a paid plan, you expressly authorise LawReach AI to charge your nominated payment method on a recurring basis for the applicable subscription fee, until you cancel or we terminate your subscription.

Payment is processed exclusively by Stripe, Inc. ("Stripe"). By subscribing, you agree to Stripe's terms of service (available at stripe.com/au/legal). We do not store your card number, CVV, or expiry date.

Unless you cancel your subscription before the end of your current billing period, your subscription will automatically renew at the then-current pricing. It is your responsibility to cancel before renewal if you do not wish to continue. We are not responsible for charges resulting from your failure to cancel.

You may upgrade or downgrade your subscription tier at any time through your account settings. Upgrades take effect immediately and are charged on a pro-rata basis for the remainder of the current billing period. Downgrades take effect at the end of the current billing period.

We reserve the right to change subscription pricing at any time. We will provide at least 30 days' written notice of any price increase by email to your registered address and/or by notice on the Platform. If you do not cancel before the new pricing takes effect, your continued use of the Platform constitutes acceptance of the new pricing.

Annual Subscription Price Protection. For subscribers on an annual plan, any price increase will not take effect until your next annual renewal date. Your current annual period will be completed at the price you originally subscribed at. You will receive at least 30 days' written notice before your renewal date if the price for your next annual period has changed, giving you the opportunity to cancel before the new pricing applies.

If a payment fails, we may retry the charge and/or suspend your access to paid features until payment is received. We will notify you of a failed payment. If payment remains outstanding for more than 14 days after the due date, we may terminate your subscription. Termination for non-payment does not entitle you to a refund of any amounts previously paid.

GST: If the rate of GST changes, or if we determine that our supply to you is or becomes a taxable supply, we may adjust the price payable by the GST amount. We will provide reasonable notice of any such adjustment.

The Aware free tier is provided at no cost as a limited access tier. LawReach AI reserves the right to modify, restrict, limit, or discontinue the free tier at any time, including changing the number of free queries available per month, restricting features available on the free tier, or requiring users to upgrade to a paid plan. Free tier users have no entitlement to continued access on the same terms, and changes to the free tier do not entitle free tier users to any compensation.

Only one discount or promotional code may be applied per subscription purchase. Discount codes are non-transferable and are not redeemable for cash.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current paid billing period. You retain access to paid features until the end of the period for which you have paid.

LawReach AI does not offer refunds for change of mind, including where you:

Partial-period refunds are not available upon cancellation. No refunds are provided for unused months of an annual subscription cancelled mid-term, except as required by clause 6.5 or the Australian Consumer Law.

Where LawReach AI terminates your account for breach of these Terms or for fraudulent, abusive, or unlawful conduct, no refund will be payable for any subscription fees already charged, including any unused portion of a current billing period.

Nothing in this clause excludes or limits your rights under the Australian Consumer Law. Where the Service fails to meet a consumer guarantee (for example, where the Service is not provided with due care and skill or is not fit for the purpose for which you acquired it), you may be entitled to a remedy. To make a claim, contact us at support@lawreach.ai with your account details and a description of the issue. We will acknowledge your claim within 3 business days and aim to respond within 15 business days.

We reserve the right to refuse a refund request where we reasonably believe it is fraudulent, abusive, or unsupported by the facts, or where the same user has previously received a refund in the preceding 12 months.

Chargebacks. If you have a concern about a charge, you must contact us at support@lawreach.ai before initiating a chargeback or dispute with your bank, card provider, or Stripe. We will respond to billing concerns within 5 business days. Initiating a chargeback without first contacting us may result in: (a) immediate suspension of your account pending investigation; (b) delay in resolving your concern; and (c) termination of your account if the chargeback is found to be unwarranted. We reserve the right to dispute chargebacks that we reasonably believe are inconsistent with these Terms or our Refund Policy.

You must use the Platform only for lawful purposes and in accordance with these Terms.

General Prohibition on Unlawful Conduct. You must not use the Platform, or submit, upload, or generate any content through the Platform, that is unlawful, or that facilitates, promotes, or assists any unlawful act, in Australia or any other jurisdiction. This includes uploading, submitting, or generating any content that is illegal to possess, create, or distribute. You are solely responsible for ensuring your use of the Platform, and everything you submit to it, complies with all applicable laws. LawReach AI accepts no responsibility for, and is not liable for, any consequence, loss, damage, claim, or legal proceeding arising from your unlawful use of the Platform or unlawful content you submit, whether suffered by you or any third party.

You must not:

Monitoring and Enforcement. We may monitor, review, and analyse your use of the Platform, including the content of queries and uploads, for the purposes of detecting and preventing unlawful, fraudulent, or abusive conduct, enforcing this clause 7, and complying with our legal obligations. We are not obligated to monitor every use of the Platform and do not undertake to detect every instance of unlawful conduct.

Where we determine, acting reasonably, that you have breached this clause 7, we may immediately suspend or terminate your account without notice and without refund of any subscription fees paid, and may take any other enforcement action we consider appropriate, including reporting unlawful conduct to relevant authorities. We may also pursue any other remedies available to us at law.

The Service and all AI-generated content are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, LawReach AI makes no warranty, express or implied, as to:

You must not rely on AI-generated responses as legal advice. Before acting on any information generated by the Platform in connection with any legal, regulatory, contractual, or commercial matter, you must obtain independent advice from a qualified Australian legal practitioner.

AI responses generated on this Platform are for the sole use of the registered subscriber and must not be provided to, or relied upon by, any third party. LawReach AI expressly excludes any liability to any third party who receives, relies on, or acts upon any AI-generated response.

While the Platform's underlying system prompts, response frameworks, and legal information categories were developed with input from a qualified Australian legal practitioner, you acknowledge that no individual AI-generated response is reviewed, verified, or approved by a legal practitioner before it is provided to you. Each response is generated automatically by the AI system in real time, based on its training and configuration, without human review of that specific output.

Anthropic's Commercial Terms of Service require us to notify you that factual assertions in AI-generated outputs should not be relied upon without independently checking their accuracy. Responses may be false, incomplete, misleading, or may not reflect recent events, legislative changes, or current legal positions. This is consistent with, and additional to, the disclaimers set out elsewhere in this clause 8.

Anthropic provides the AI service to LawReach AI on an "as is" and "as available" basis, without warranty of any kind, under its Commercial Terms of Service. We pass that same lack of warranty through to you in your use of the Platform.

The Platform relies on third-party infrastructure including Anthropic PBC (AI processing), a cloud database provider (data storage), a cloud hosting provider (hosting), and Stripe, Inc. (billing). LawReach AI does not own, operate, or control these third-party systems. You acknowledge that:

High-Risk AI Use Compliance. Anthropic's Usage Policy classifies the provision of legal guidance as a high-risk AI use case, requiring operators like LawReach AI to put additional safety measures in place. We have done so, including: clear disclaimers that AI responses are general information only, not legal advice; prompts encouraging you to seek qualified legal advice for significant matters; age restrictions preventing use by minors; and ongoing monitoring of Platform use to detect misuse and harmful outputs. By using the Platform, you acknowledge that it operates within this high-risk category, and that these safety measures form a condition of your access to the Service.

Right to Modify AI Model and Provider. LawReach AI reserves the right at any time to: (a) change the underlying AI model (including switching from or to different versions of Claude or to an alternative AI provider); (b) update or modify the system prompt and response configuration; or (c) change AI processing infrastructure. AI-generated responses may change in style, scope, or quality as a result. Such changes do not constitute a breach of these Terms and do not entitle you to a refund. We will endeavour to notify paid subscribers of material changes to the AI model or provider.

Emergency and Urgent Legal Matters. The Platform is not suitable for urgent, time-sensitive, or emergency legal situations. If you are involved in criminal proceedings, facing a court deadline, require an urgent injunction, or have any matter where immediate legal action may be required, you must seek immediate professional assistance from a qualified Australian legal practitioner. Do not rely on this Platform for any matter where delay in obtaining proper legal advice could cause you irreversible harm.

Jurisdiction Limitation. AI-generated responses are based on Australian law generally. Responses are not guaranteed to be accurate for every Australian state or territory, and are not intended to cover the law of any jurisdiction outside Australia. Australian states and territories may have specific legislative requirements that differ from general Australian law. If your legal matter has cross-border elements or is governed by the law of a jurisdiction other than Australia, you must seek advice from a legal practitioner qualified in the relevant jurisdiction.

You retain all ownership rights in documents you upload, questions you submit, and other content you provide through the Platform ("Your Content").

By uploading or submitting Your Content, you grant LawReach AI a limited, non-exclusive, royalty-free licence to use, process, and transmit Your Content solely for the purpose of delivering the Service to you. This licence terminates upon deletion of your account or relevant content.

You represent and warrant that:

We will not use Your Content for advertising purposes or disclose it to third parties except as set out in our Privacy Policy or as required by law.

You acknowledge that Your Content, including uploaded documents and AI chat history, is transmitted to our AI provider (Anthropic PBC) for processing as described in our Privacy Policy. You must not upload documents containing highly sensitive personal information, confidential third-party information, or classified or privileged material.

Commercially Sensitive Business Information. The Platform is not a confidential advice service, and no relationship of legal professional privilege or solicitor-client confidentiality arises from your use of the Platform (see clause 2). If you submit commercially sensitive business information (for example, unannounced transactions, financial information, pricing, or trade secrets), you do so on the basis that: (a) we take the security measures described in our Privacy Policy, but cannot guarantee against unauthorised access, particularly given the involvement of third-party infrastructure providers described in clause 8.7; (b) such information is treated by us as confidential to the extent it is not otherwise public, but we make no representation that it benefits from legal professional privilege or any other special legal protection; and (c) you should not submit business information you are not prepared to have processed under the terms of this clause and our Privacy Policy.

De-Identified Data. We may use de-identified and aggregated data derived from Platform usage (that is, data from which all information that could identify you or your business has been removed) to improve our system prompts, response frameworks, Platform functionality, and service quality. This use does not constitute use of Your Content for advertising or disclosure to third parties, and de-identified data is not personal information within the meaning of the Privacy Act 1988 (Cth).

Copyright in AI-Generated Outputs. In accordance with Anthropic's Commercial Terms of Service, as between you and LawReach AI, you own the outputs generated from your inputs on the Platform. However, you acknowledge that: (a) the position of AI-generated content under Australian copyright law is currently unsettled and LawReach AI makes no warranty that AI-generated outputs attract copyright protection; (b) similar or identical outputs may be generated for other users who submit similar inputs; and (c) LawReach AI is not liable for any claim by a third party arising from the copyright status or use of AI-generated outputs.

All intellectual property rights in the Platform, including its design, functionality, AI architecture, system prompts, branding, trade marks, text, graphics, and interface elements, are owned by or licensed to LawReach AI. Nothing in these Terms grants you any right in or to the Platform beyond the limited use licence set out in clause 10.2.

Subject to your compliance with these Terms and payment of applicable subscription fees, LawReach AI grants you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Platform for your own internal business purposes during the subscription period.

No Commercial Use. You may not reproduce, copy, publish, transmit, transfer, create derivative works, distribute, display, or otherwise exploit the Platform, its content, or any AI-generated responses without prior written consent from LawReach AI. Violating this may result in termination of access without refund.

This licence does not permit you to:

The LawReach and LawReach AI trade marks and logos are registered or unregistered trade marks of LawReach Pty Ltd. Nothing in these Terms grants you any right to use these marks.

Copyright Subsistence. Copyright subsists in the Platform and its content, including the system prompts, response frameworks, written guides, interface design, and underlying software, under the Copyright Act 1968 (Cth). All such copyright is owned by, or exclusively licensed to, LawReach Pty Ltd.

Database and Compilation Rights. The selection, arrangement, and organisation of legal information categories, response structures, and related compilations made available on the Platform constitute original compilations in which LawReach Pty Ltd holds copyright, independently of any copyright in the individual items of information contained within them.

Confidential Information and Trade Secrets. The system prompt, underlying model configuration, response frameworks, scoring or tiering logic, and any other proprietary methodology used to operate the Platform (together, "LawReach Confidential Information") constitute confidential information and trade secrets of LawReach Pty Ltd. You must not, and must not assist any third party to, access, extract, reconstruct, reverse-engineer, or otherwise attempt to discover LawReach Confidential Information, whether by systematic querying of the Platform, analysis of AI-generated responses, or any other means.

Moral Rights. To the extent any individual is acknowledged as an author of content made available on the Platform, that individual has consented, or LawReach AI has obtained that individual's consent, to acts and omissions by LawReach AI that would otherwise infringe that individual's moral rights under the Copyright Act 1968 (Cth), to the extent permitted by law.

Remedies. You acknowledge that any actual or threatened breach of this clause 10 may cause LawReach AI loss or damage that cannot be adequately remedied by an award of damages alone, and that LawReach AI is entitled to seek injunctive or other equitable relief, in addition to any other remedy available at law, without proof of actual damage.

"LawReach AI", "LawReach", and all associated names, logos, branding elements, trade dress, domain names, and service identifiers (collectively, the "LawReach Marks") are proprietary assets of LawReach Pty Ltd and may be protected by registered or unregistered trade mark rights in Australia and other jurisdictions.

Except with our prior written consent, you must not:

LawReach AI reserves all rights to enforce its intellectual property rights, including in relation to the LawReach Marks, all Platform content, and all AI-generated responses, to the fullest extent permitted by law, including by seeking injunctive relief in accordance with clause 10.10. This includes content posted on social media and other digital platforms operated by or on behalf of LawReach AI.

You must not, without prior written consent from LawReach AI:

Any unauthorised use constitutes a material breach of these Terms and may result in immediate termination of access and legal action.

LawReach AI may maintain records relating to access and use of the Platform, including account activity, AI query history, session timestamps, and technical usage data, for the purposes of: (a) security; (b) fraud prevention; (c) enforcement of intellectual property rights; and (d) resolving disputes.

You acknowledge that such records may be relied upon as evidence in resolving disputes or enforcing these Terms.

You grant LawReach AI a perpetual, worldwide, royalty-free licence to use, publish, and display any feedback, reviews, or submissions you provide about the Platform or Service.

Feedback must not violate third-party rights or contain unlawful, offensive, or harmful content.

LawReach AI may remove any feedback or content that violates these rules, at its sole discretion.

Testimonials may be used for promotional purposes at LawReach AI's discretion.

If you provide suggestions, ideas, or proposed improvements relating to the Platform ("Suggestions"), you acknowledge that: (a) Suggestions are provided voluntarily; (b) we are free to use, implement, or incorporate Suggestions without compensation or attribution; (c) all intellectual property rights in any resulting implementation vest in LawReach AI; and (d) Suggestions do not create a confidential relationship.

In this clause, "Competitor" means any person or entity that develops, operates, markets, or has a material interest in any product or service that provides AI-generated legal information, legal technology tools, or legal document automation to Australian consumers or businesses, whether directly or through an affiliate, contractor, or related entity.

You must not, and must not permit or assist any other person to, access, use, download, copy, or otherwise exploit any content, AI responses, system prompts, response frameworks, or other materials on the Platform for the purpose of competing with LawReach AI, conducting competitive analysis or benchmarking of LawReach AI's products, or for any other commercial purpose that competes with our business.

If you are a Competitor, or are accessing the Platform on behalf of, at the direction of, or for the benefit of a Competitor, you must not create an account, subscribe to any plan, or otherwise access the Platform, and any account created in breach of this clause may be terminated immediately without notice or refund.

LawReach AI reserves the right, in its absolute discretion, to refuse registration, suspend, or terminate access to the Platform for any person or entity where we reasonably believe they are a Competitor or are using, or intend to use, the Platform for competitive intelligence, benchmarking, or any competing commercial purpose.

A breach of this clause 12 constitutes a material breach of these Terms. Without limiting clause 19 (Suspension and Termination), LawReach AI may terminate the relevant account immediately, without refund of any subscription fees paid, and may pursue any remedy available to it, including the remedies described in clause 10.10.

Your use of the Platform is subject to our Privacy Policy, which is incorporated into these Terms by reference and forms part of the binding agreement between you and LawReach AI. The Privacy Policy is available at lawreach.ai/privacy.

By using the Platform, you consent to the collection, use, and disclosure of your personal information in accordance with the Privacy Policy.

The Privacy Policy governs, among other things, the processing of your data by our AI provider (Anthropic PBC) and our cloud data infrastructure providers.

Nothing in these Terms excludes, restricts, or modifies any consumer right or remedy under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot lawfully be excluded.

Where we are permitted by the Australian Consumer Law to limit our liability, our liability to you is limited, at our election, to:

For the avoidance of doubt, the Australian Consumer Law may not apply in full to services acquired for the purposes of a business. To the extent permitted by law, the guarantees under the Australian Consumer Law may be excluded or limited for business users where the value of the relevant supply exceeds the threshold set out in section 64A of the Australian Consumer Law.

The Platform and all AI-generated responses are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, LawReach AI makes no representations, guarantees, or warranties of any kind regarding the Platform or the Service, including that:

Nothing in this clause 16 excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified, including under the Australian Consumer Law, or excludes or limits our liability for death or personal injury caused by our negligence, or for our own fraud or wilful misconduct.

Subject to clause 16.1, and to the maximum extent otherwise permitted by law, LawReach AI, its officers, directors, employees, contractors, and agents exclude all liability (whether in contract, tort including negligence, statute, or otherwise) for any loss or damage of any kind arising from or in connection with:

In no event will LawReach AI be liable for any indirect, incidental, consequential, special, exemplary, or punitive loss or damage, including loss of profits, loss of revenue, loss of business, loss of data, loss of goodwill, or reputational damage, even if LawReach AI has been advised of the possibility of such loss.

Subject to clause 16.1, where liability cannot otherwise be excluded by law, the total aggregate liability of LawReach AI to you for all claims arising out of or in connection with these Terms or the Service, in any 12-month period, is limited, at our election, to: (a) the total subscription fees paid by you to LawReach AI in that same 12-month period; or (b) AUD 100, whichever is greater.

These limitations apply regardless of the form of action, whether in contract, tort, statute, or otherwise, and even if any limited remedy fails its essential purpose.

To the fullest extent permitted by law, you agree to indemnify and hold harmless LawReach AI and its officers, directors, employees, contractors, and agents (together, the "Indemnified Parties") from and against any loss, liability, claim, demand, damage, or expense (including reasonable legal fees on a full indemnity basis) to the extent arising out of or caused by:

Your obligation to indemnify us under clause 17.1 does not extend to any portion of a loss, liability, claim, demand, damage, or expense caused by our own negligence, wilful misconduct, or breach of these Terms.

If a claim arises that may be covered by the indemnity in clause 17.1, we will give you prompt written notice and allow you, at your own cost, to participate in defending it. We retain control of the defence and settlement, including the choice of legal representatives, but we will not settle in a way that admits fault on your part without your prior written consent, which you must not unreasonably withhold.

You must reasonably cooperate with us in investigating, defending, and settling any claim covered by this clause 17. If we fail to give notice under clause 17.3, this does not affect our rights under this clause 17, unless that failure materially prejudices your ability to respond to the claim.

LawReach AI will use reasonable endeavours to make the Platform available 24 hours a day, 7 days a week. However, we do not guarantee uninterrupted or error-free operation of the Platform.

We may perform scheduled or emergency maintenance, updates, or modifications to the Platform at any time. We will endeavour to provide advance notice of scheduled downtime to subscribers by email or notice on the Platform, but are not obligated to do so for emergency or unplanned maintenance.

We are not liable for any loss or damage caused by Platform unavailability, interruptions, or changes arising from causes outside our reasonable control, including failures of third-party infrastructure, internet outages, government actions, or force majeure events.

We reserve the right to modify, update, add, or remove features from the Platform at any time. We will use reasonable endeavours to provide notice of material changes to paid subscribers.

LawReach AI may discontinue the Platform at any time and may exclude any person at its discretion. LawReach AI reserves the right to modify, update, replace, suspend, or discontinue any feature or the Platform as a whole at any time, including after subscription, where reasonably necessary for business, legal, technical, or security reasons. Nothing in these Terms guarantees ongoing availability of any specific feature or version of the Platform.

If we permanently discontinue the Platform, we will provide at least 30 days' written notice to registered users and will provide a pro-rata refund of any prepaid annual subscription fees for the unused portion of the subscription period.

Regulatory Change. If any change in law, regulation, government direction, or judicial decision requires LawReach AI to modify, restrict, suspend, or discontinue any aspect of the Service, including any requirement arising from legal profession legislation, AI regulation, or data protection law, we may do so without liability to you. Where a regulatory change requires a material restriction that prevents us from delivering a core feature of a paid subscription, affected subscribers may cancel for a pro-rata refund of prepaid fees for the unused period.

You may terminate your account at any time by using the self-service account deletion feature in your account settings or by contacting us at support@lawreach.ai.

We may immediately suspend or terminate your access to the Platform, without prior notice and without refund, if:

For non-material or remediable breaches, we may (but are not obligated to) provide written notice and a 7-day period to remedy the breach before terminating.

Upon termination for any reason: (a) your right to access the Platform ceases immediately; (b) any outstanding subscription fees become immediately due and payable; and (c) clauses 2, 2A, 2B, 3, 8, 10, 10A, 10B, 12, 13, 16, 17, and 22 survive termination.

Termination of your account does not affect our right to pursue any remedy available to us for breach of these Terms.

If you have a complaint or dispute arising out of or in connection with these Terms or the Service, you must first contact us at support@lawreach.ai with full details of the complaint.

We will acknowledge receipt of your complaint within 7 business days and aim to resolve it within 15 business days.

If the dispute is not resolved through our internal complaints process within 30 days of your initial complaint, either party may escalate the matter. The parties agree to attempt mediation before commencing any legal proceedings. The parties will agree on a mediator, or if they cannot agree, one will be appointed by the Resolution Institute (or its successor).

Nothing in this clause prevents either party from seeking urgent injunctive or other interlocutory relief from a court of competent jurisdiction.

These Terms are governed by and construed in accordance with the laws of South Australia, Australia.

The Platform is accessible within Australia and internationally. LawReach AI makes no representation that the content of this Platform complies with the laws of any jurisdiction outside Australia. If you access the Platform from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction from which you access the Platform.

The Platform and Services are intended primarily for users and businesses located in Australia.

Subject to clause 20, each party irrevocably submits to the exclusive jurisdiction of the courts of South Australia (and any appellate courts therefrom) for the resolution of any dispute arising out of or in connection with these Terms.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

You must not assign, novate, or otherwise transfer any of your rights or obligations under these Terms without our prior written consent.

We may assign, novate, or otherwise transfer our rights and obligations under these Terms to any related body corporate or to a successor entity in connection with a sale, merger, acquisition, restructure, or change of control of LawReach AI or LawReach Pty Ltd, without your consent. We will provide reasonable notice of any such assignment.

These Terms, together with the Privacy Policy and any other policy incorporated by reference, constitute the entire agreement between you and LawReach AI with respect to the Platform and supersede all prior agreements, representations, and understandings.

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

A failure or delay by LawReach AI to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy. No waiver is effective unless it is in writing signed by an authorised representative of LawReach AI. A waiver on one occasion does not constitute a waiver on any future occasion.

Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between the parties.

These Terms do not confer any rights on any third party. AI-generated responses are for the sole use of the registered subscriber and may not be relied upon by any other person.

All rights not expressly granted under these Terms are reserved by LawReach AI. Failure by LawReach AI to enforce any provision of these Terms does not constitute a waiver of its rights.

Notices from LawReach AI to you will be sent to your registered email address. Notices from you to LawReach AI should be sent to support@lawreach.ai. Notices are effective on delivery.

LawReach AI will not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by circumstances beyond its reasonable control ("Force Majeure Event"), including but not limited to: acts of God, natural disasters, pandemic, epidemic, war, terrorism, civil unrest, government action or regulation, failure of third-party infrastructure (including internet, cloud, or hosting services), cyberattack, or power failure.

If a Force Majeure Event prevents LawReach AI from performing its obligations for more than 30 consecutive days, either party may terminate the agreement on written notice, and LawReach AI will provide a pro-rata refund of any prepaid annual subscription fees for the affected period.

We may update these Terms at any time. We will provide at least 14 days' written notice of any material changes by email to your registered address and/or by notice on the Platform.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must cancel your account before the changes take effect.

The current version of these Terms is always available at lawreach.ai/terms. We recommend you review these Terms periodically.

We may from time to time offer features, tools, or functionalities designated as "beta", "preview", "experimental", or similar ("Beta Features").

Beta Features are provided on an "as is" and "as available" basis, without warranty of any kind, express or implied. We make no commitment regarding the availability, reliability, accuracy, or performance of Beta Features.

Beta Features may be modified, suspended, or discontinued at any time without notice. We are not liable for any loss or damage arising from your use of, or reliance on, Beta Features.

Data generated or stored through Beta Features may not be retained if the feature is discontinued.

During the term of your subscription, or within 30 days following cancellation or termination, you may request a copy of your User Content (including query history, organisational data, and uploaded documents) in a commonly used, machine-readable format.

To request a data export, contact us at support@lawreach.ai. We will provide the export within 30 days of receiving your verified request.

After the 30-day post-termination period, we are under no obligation to retain or provide access to User Content, except as required by law or our Privacy Policy.

Data export is provided in a reasonable format determined by us (e.g. JSON, CSV, or PDF). We do not guarantee compatibility with third-party systems.

By creating an account on lawreach.ai, you consent to receiving all communications from LawReach AI electronically, including by email to your registered email address and by notices posted on the Platform.

You agree that all notices, agreements, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

It is your responsibility to maintain a current and functioning email address in your account settings. We are not responsible for communications that fail to reach you due to an outdated or incorrect email address.

The Platform, and AI-generated responses, may contain or reference links to third-party websites, including government legislation databases, court registries, regulatory bodies, legal aid services, and other external resources.

These links are provided for informational purposes only. We do not operate, control, endorse, or guarantee the accuracy or availability of any third-party website or resource.

Your use of any third-party website is at your own risk and is subject to that website's own terms and privacy policy.

We are not liable for any loss or damage arising from your access to or reliance on any content, product, or service available from a third-party website referenced on the Platform or in an AI-generated response.